module+2

Dear Participants,
Welcome to the second module. We will follow the same structure as in the first module. First you will get to review the content of module 2 through self-guided e-learning after which several exercises will be introduced in order to get familiar with the different learning methodologies.

By the end of this module participants will be able to - review and test their knowledge about cooperative service provision - provide participants with different tools for needs assessment - be able to develop mindmaps - prepare the necessary materials to set up a swot analysis on the internal capacity of a cooperative
 * Learning objectives**

Self-guided e-learning. Duration 60 minutes. This module discusses the different services a cooperative can provide to meet the needs of the members and to meet the market demand. Indeed, providing the adequate services to its members is the most important function of a cooperative.
 * Session 1: Content review of module 2**

In module one you have already revised a webcast on learning needs. This has helped you to identify the learning needs of your MyCOOP participants. In this section we want to identify the needs of the cooperative members. Therefore we will introduce to the participants different needs assessment tools (formal survey, informal survey, focus group discussion, participation observation and interviews. To introduce these different tools to the participants we will use the jigsaw methodology. To prepare this session we ask you to look for one real example of a - formal survey - focus group discussion - interview (or semi-structured interview) - participant observation Whenever you have one specific example of each tool you can upload them in the assignment section. You will be able to use these tools as part of the jigsaw exercise you have prepared.
 * Session 2: Needs assessment**

Together with the participants you will construct a mindmap with the member needs. In order to master the mindmapping technique we advise you to watch the following mindmapping video: [] Based on this draw your own mindmap of potential member needs. In this way you have an example ready for your participants.You can either draw the mindmap and scan the document or you can use an on-line tool that is freely available:[| Freemind], [|Mindomo] or [|Mindmeister]
 * Session 3: Mindmapping and prioritizing needs**

To assess the internal capacity of the cooperative to offer services you will conduct a SWOT analysis together with the participants. Review the instructions for the participants in the training manual (page 31 - 34), review as well the following instructional sheet and prepare SWOT templates for your participants. Once you have a template ready do the exercise yourself based on one specific service of a particular cooperative. This will help you to give feedback to the participants based on an example you have done yourself. Therefore ask yourself the following questions: 1. Can you select one service the cooperative provides to its members? 2. What is the SWOT for your cooperative in performing this service? 3. What are possible concrete actions to address the SWOT in order to improve the service
 * Session 4: SWOT analysis**

Once you have finished the SWOT analysis you can upload it in the assignment section.